Search our knowledge base or contact our support team
💬
Live Chat
Chat with our support team
✉️
Email Support
Get help via email
📞
Phone Support
Call us directly
Mon-Fri 9am-5pm EST
Frequently Asked Questions
How do I create a profile?
Click "Get Started" on the homepage and follow our 10-step wizard. It takes about 5 minutes to complete and helps us find your perfect partnership match.
Getting Started
Is the platform really free?
Yes! Our free plan includes browsing partnerships, matching, and limited messaging. We're supported by aviation industry sponsors. Upgrade to Basic ($19/mo) or Premium ($39/mo) for unlimited messaging and advanced features.
Getting Started
How does the matching algorithm work?
We analyze 25+ factors including location, budget, aircraft preferences, flying goals, schedule compatibility, and experience level to calculate your compatibility score with each partnership.
Matching
Why do I see partnerships I'm not interested in?
Update your preferences in your profile to refine matches. You can specify must-have vs. nice-to-have aircraft types, budget ranges, and distance limits to get better matches.
Matching
How are pilot credentials verified?
Premium members can submit their pilot certificate for verification. We verify certificates through FAA records. Verified members receive a green checkmark badge on their profile.
Safety & Privacy
Is my personal information safe?
Yes. We use bank-level encryption to protect your data. Your email and phone are never shared publicly. Contact information is only revealed when you choose to message someone.
Safety & Privacy
What's the difference between joining vs. forming a partnership?
Joining means becoming a partner in an existing group with an aircraft already flying. Forming means finding co-buyers to purchase an aircraft together from scratch.
Partnerships
How many partners is ideal?
Most partnerships have 2-4 members. More partners = lower costs but less aircraft availability. Consider your flying frequency when deciding.
Partnerships
Can I cancel my subscription anytime?
Yes! Cancel anytime from your billing settings. Your plan remains active until the end of your billing period, then you'll revert to the free plan.
Billing
Do you offer refunds?
Yes. If you're not satisfied within the first 30 days, contact support for a full refund, no questions asked.